[vc_row el_class=”light-theme-color container_wid font_28 clr-font faq”][vc_column][vc_custom_heading text=”we’ve got answers.” font_container=”tag:h3|text_align:center”][vc_custom_heading text=”frequently asked questions” font_container=”tag:h1|text_align:center” use_theme_fonts=”yes”][/vc_column][/vc_row][vc_row el_class=”light-theme-color container_wid last-sec faq-content”][vc_column][vc_tta_accordion active_section=”1″ collapsible_all=”true” title=”Orders & Shipping.”][vc_tta_section title=”Where do you ship?”][vc_column_text]Right now we ship within the Netherlands and Belgium. We’re exploring options to ship across Europe – stay tuned.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What’s your return policy?”][vc_column_text]Our products are wonderful, so we really don’t see why you should be returning them. If there’s something wrong with a product you received, let us know within 14 days and we’ll give you a full refund. Here’s a link to our refund form. You’re welcome.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you offer free shipping?”][vc_column_text]Yes and no. We offer free shipping on orders greater than €30. Haven’t hit €30 yet? Grab something for your little brother or your dad. Otherwise we’ll charge you €4.95.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long will it take for my order to arrive?”][vc_column_text]All products ordered before noon are sent out the same day, so you should get your goodies within 2 business days.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_empty_space height=”50px”][vc_tta_accordion active_section=”1″ title=”Products & Ingredients.”][vc_tta_section title=”Why go natural?”][vc_column_text]A quick google search and you’ll find a plethora of claims stating all that is bad about synthetic skincare products. We don’t get so worked up. Sure, SLS isn’t great. But it won’t kill you.
What we do know, is that nature been around for far longer than the petrochemical industry has, and can provide us with all sorts of incredible (and powerful) ingredients. Natural ingredients are effective and typically result in less skin irritations and imbalances. There’s also something comforting about knowing you’re putting something on your skin that you could grow in your garden.
Don’t take our word for it though; we’re biased. Do your own research.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Tell me more about your ingredients. (Yes we realise this isn’t a question)”][vc_column_text]Our products are made exclusively from natural ingredients. The benefit of also being a manufacturer of skincare products is that we have someone dedicated full-time to finding raw materials that have been sourced responsibly.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Where are your products manufactured?”][vc_column_text]All our products are made by our parent company Rebel-Nature right here in Amsterdam. Check out what we do at https://rebel-nature.nl/[/vc_column_text][/vc_tta_section][vc_tta_section title=”Who can use Rebel.Care products? Do I need a particular skin type?”][vc_column_text]Put very plainly, there are 5 main skin types (normal, dry, oily, combination and sensitive). We’ve formulated our products to cover a broad range of skin types, so most men (and women) can use them. It’s good to know that skincare products are always quite personal. What works for you might not work so well for someone else.
Check the list of allergens to make sure we there’s nothing there you might be overly sensitive to.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are your products vegan?”][vc_column_text]All our products are vegan except our deodorants (which are vegetarian). Our deodorants contain beeswax, which we source from a supplier in Germany that is dedicated to ethical treatment of bees.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What’s the deal with your packaging?”][vc_column_text]All our packaging is 100% recyclable. We have refill options for our deodorants, our facewash and our bodywash, which we really urge you to use (they’re also cheaper!). Our face and hand cream tubes are made of bioplastic, which is derived from sugarcane.
We’re working with our suppliers to move towards recycled plastic.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Apparently I need a skincare routine. Where should I start?”][vc_column_text]Your routine need not take hours. Start simple. Wash your face with a cleanser or facewash and then moisturise. Repeat daily. If you feel adventurous and want to take it a step further, give us a shout.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_empty_space height=”50px”][vc_tta_accordion active_section=”1″ title=”General things.”][vc_tta_section title=”I have a question that’s not in the FAQ. What should I do?”][vc_column_text]Shoot us a message at hello@rebel.care. Feel free to give us your best knock-knock joke.
Or just give us a call on +31 (0) 20 244 1999[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]